Frequently Asked Questions
Many different businesses engage with commercial debt collectors to help them get paid. If your business sells to other businesses or to private individuals on credit terms then we can help you with your collections.
We work with large corporate companies, small to medium sized businesses as well as sole traders and partnerships.
To find out more about the role of debt collection agencies, click on this link; The Role of a Commercial Debt Collection Agency.
If you have delivered your goods or services to your customer and you have a tax invoice for which you are chasing payment , Kearley Lewis can assist you.
As a client of Kearley Lewis, you can use our templated final notice letter (on our letterhead) and send it to your customers in the first instance. There is no charge for using this letter and no commission charged if you are paid after sending this to your customers. You can use this letter as often as you need to. Frequently our clients find that simply sending this letter leads to payment.
If this letter does not work, we can send a solicitor's letter and handle the collections for you from that point. We would still work closely with you, keep you informed, and direct your customers to pay you directly.
Further down the track, if you decide to take legal action, the process and costs of this course of action would be discussed with you at that stage as every debt and circumstance is different. We do everything we can to recover your debts without taking legal action.
For more information on the steps involved in debt recovery, click on this link: Debt Collection Process
Yes, once you are a Kearley Lewis client you can, just log into our Client Access Area on the website and populate the details in order for us to send your customer a solicitor's letter.
Kearley Lewis does not charge for any of its letters through the 7-step debt recovery process. We only charge the agreed commission when your debt is paid. If you require a very specific solicitor’s letter to be drafted by our legal team, we can provide you with a quote for this service.
All of our relationships are important to us and we strive to ensure that the values we demonstrate support and promote positively our clients, our staff and our business partners.
We approach the recovery of any debt with the utmost of care, respecting the relationships that our clients have with their customers and seeking to retain their relationships. If your customers genuinely care about your business and you have already tried every means to recover the debt, they will understand your actions and will come back to you.
If your customers don’t pay you and they don’t understand that you need to be paid, can your business afford to have them as a long-term customer?
We have three tiers of membership to suit all budgets. The level of membership determines the level of commission that will be payable when Kearley Lewis undertakes collections on your behalf.
To find out more about our three membership packages, click here to go to our member benefits page.
Read tips from our team on making debt collection calls here.
Yes you can, just give us a call and we can discuss your one-off debt. The costs of a one-off collection are listed below.
Remember that we only charge commission on what you are paid.
| Fee for solicitor's letter | Commission charged for debts $2,001 & over | Commission charged for debts $2,000 & under |
| $250 + GST | 10% | 15% |
Later, if you decide to take legal action, the process and costs of this would be discussed with you at that stage as every debt and circumstance is different.
We do everything we can to recover your debts without taking legal action.
Having your prospective customers complete a credit application, not only binds them to specific payment terms and credit limits, but it also lets you know with whom you are trading.
It is a common misconception that terms and conditions are one sided, this is not true. A good set of terms and conditions are structured to protect both the seller and the buyer. Where the customer neglects to pay your account, there are several clauses that assist in the debt recovery process. We undertake a complimentary review of your terms and conditions when you become a member. If you do not have written terms and conditions we can discuss drafted a customised set, click here for more information.